Refund Policy

All purchases on 5-Minute Closer are non-refundable. This includes:

• Annual DFY partnership fees (custom builds)
• White-glove onboarding and architecture work
• Top-up minute packs and overage minutes

By completing checkout you acknowledge and accept that you will not receive a refund for any payment, in part or in full, including for unused minutes, unused time on a billing cycle, or sessions you did not schedule or run.

The moment a plan or add-on is purchased, we provision real infrastructure on your behalf and start paying third-party costs that we cannot recover, including:

• Realtime voice and avatar streaming minutes
• AI model usage (LLM tokens, embeddings, transcription)
• Telephony and phone-number provisioning
• Knowledge-base storage, indexing, and per-session compute
• Payment processing fees
• Setup, configuration, and engineering time for Done-With-You calls

These costs are charged to us at the moment your agent is provisioned or a session runs, regardless of whether you ultimately use the service. A flat no-refund policy is what allows us to keep our pricing low and predictable.

You may cancel your subscription at any time from your billing page. Cancellation stops future renewals but does not refund the current billing period — your agent stays active until the end of the period you already paid for.

Top-up minute packs never expire as long as your account is active. They are consumed only after your monthly minute pool is empty.

If you believe something is genuinely broken on our end (for example, your agent cannot place or answer calls due to a platform outage), contact us first. We will work with you to fix the issue or, at our sole discretion, offer service credits. Service credits are not cash refunds.

Please contact us before initiating a chargeback with your bank or card issuer. Filing a chargeback without first reaching out may result in your account being suspended or closed and may forfeit access to any remaining minutes or features.

Questions about this policy? Contact us here.